Every so often someone asks me, "Dan, what's the deal with Buffalo Fiber?" I love that question, because the answer is a genuinely good-news story. Buffalo Fiber was built specifically to serve the residents and businesses of Buffalo, and it's backed by a local team that cares about the community it serves. If you live or work in town, it deserves a close look.
Who they are and where they serve
Buffalo Fiber is the fiber internet service offered through the City of Buffalo's utilities. In the City's own words, the network "was built specifically to serve the residents and businesses of Buffalo," and the local team is "committed to providing reliable internet and responsive customer service." Their tagline sums it up nicely: Fast. Reliable. Local.
Service is focused on Buffalo, so the first step is always checking your specific address.
How the service works
Buffalo Fiber brings a fiber line all the way to your home or business. Fiber carries data as light through glass strands, which is why it holds up so well in the evening when everyone in the house is online at once. If you want the nuts and bolts of how a fiber hookup goes, my install day guide walks through it step by step.
Features and benefits
Here's what stands out to me:
- No contract. You stay because you like the service, not because you're locked in.
- First month free. A no-pressure way to see how it fits your household.
- No install cost. Getting connected doesn't come with an upfront install charge.
- Price lock through 2031. Your rate is locked through 2031, which makes budgeting a lot easier.
- Four residential tiers. Choose from speeds up to 300 Mbps, 600 Mbps, 1 Gig or 2 Gig, so you can match the plan to how your household actually uses the internet.
- Easy upgrades. Existing customers can move up to the up-to-2-Gig plan and pay only the difference.
- Symmetric business plans. Business plans offer matching upload and download speeds, which is great for video meetings, cloud backups and sending big files.
- A local team. Dan and Aimee are your local Buffalo Fiber team, real people you can reach, which tells you a lot about how personal the service is.
What neighbors are saying
The City shares customer stories on its testimonials page. One business customer put it simply: "The speed, reliability, and outstanding customer service we have received have significantly enhanced our operations." A resident added, "You will NOT be disappointed."
Who it's a great fit for
- Families with lots of devices, streaming and homework happening at the same time.
- Remote workers who want steady video calls (see my video calls guide).
- Local businesses that value symmetric speeds and a support team right in town.
- Anyone who likes predictable bills, thanks to the price lock through 2031.
How to check if your address qualifies
Check your address on my Buffalo Fiber page, or call or text me at 763-888-8211 and I'll help you get set up. You can also reach Buffalo Fiber at 763-373-9272.
FAQ
Is there a contract with Buffalo Fiber? No. There's no contract.
Does it cost anything to get installed? There's no install cost, and your first month is free.
Can I upgrade later? Yes. Existing customers can upgrade to the up-to-2-Gig plan and pay only the difference.
Does Buffalo Fiber serve businesses? Yes. Business plans are symmetric, with matching upload and download speeds.
Have a question about Buffalo Fiber or whether it's the right fit for your home? Call or text me at 763-888-8211. I'm happy to walk you through it, no pressure.
— Dan Amundson, Fiber Is Better
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